Returns & Exchanges
Fueguia 1833 offers a refined return process for unopened and unused products within 14 days of delivery to ensure the highest standards of quality and fragrance integrity. Due to the artisanal nature of our scents, items must be returned in their original, sealed packaging to be eligible for a refund.
Initiate Request
Contact our Concierge team via the official contact form or email, providing your order number and the reason for your return.
Approval and Labeling
Once your request is authorized, you will receive a Return Merchandise Authorization (RMA) and detailed shipping instructions to our international distribution center.
Secure Packaging
Carefully pack the product in its original box and protective sleeve to prevent damage during transit, ensuring the seal remains intact.
Inspection and Refund
Upon receipt, our laboratory will inspect the item's condition; approved returns will be credited to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing