Frequently Asked Questions
Discover everything you need to know about our artisanal fragrances and international services.
Where does Fueguia 1833 ship from and which countries are covered?
We ship our artisanal creations globally from our hubs in Europe, the US, and Japan. We offer international shipping to most countries, although delivery times may vary based on local customs regulations.
Are your fragrances sustainable and natural?
Yes, Fueguia 1833 is committed to sustainability. We use unique botanical ingredients sourced responsibly, and our formulations are biodegradable, free from polycyclic musks, and housed in recyclable glass and wood packaging.
What is the return policy for online orders?
Due to the artisanal nature of our products and safety regulations regarding flammable liquids, we can only accept returns on unopened and unused items in their original cellophane packaging within 14 days of receipt.
How can I track my international order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's portal to monitor your shipment's progress in real-time.
Do you offer samples before committing to a full bottle?
We offer a selection of sample sets and individual 2ml vials online. This allows you to experience the evolution of our scents on your skin before investing in a full-sized 30ml or 100ml bottle.
What payment methods are accepted on the international store?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options depending on your shipping destination to ensure a secure checkout process.